Effective Date: 05 June 2020
At Lamhaa, we strive to provide the best music streaming experience. This Refund Policy outlines our approach to refunds and cancellations for premium subscriptions. By subscribing to Lamhaa, you agree to the terms set forth in this policy.
1. No Refund for One-Time Payments
- All one-time payments for premium subscriptions are non-refundable.
- Once a payment is processed, it cannot be canceled or refunded under any circumstances.
2. Subscription Cancellation
- Users can cancel their recurring premium subscription at any time through their account settings.
- Upon cancellation, the subscription will remain active until the end of the current billing cycle.
- No partial or prorated refunds will be provided for canceled subscriptions.
3. Exceptional Cases for Refunds
Refunds may only be considered in the following exceptional cases:
- If an unauthorized transaction occurs due to fraud or technical errors, users must contact customer support within 7 days of the transaction.
- If a user is incorrectly charged due to a system malfunction, Lamhaa will investigate and process a refund if deemed necessary.
- Refunds, if granted, will be processed within 10-15 business days to the original payment method.
4. Changes to Subscription Plans
- If Lamhaa makes significant changes to the premium subscription features that impact user experience, users may contact support for assistance.
- Lamhaa reserves the right to modify or discontinue subscription plans without prior notice.
5. How to Request a Refund
- To request a refund (only in eligible cases), users must email us at plus.co.infinity@gmail.com with proof of payment and transaction details.
- Refund requests without valid reasons will not be entertained.
6. Governing Law
This Refund Policy shall be governed by and interpreted in accordance with the laws of India.
For any questions regarding refunds or cancellations, please contact our support team at plus.co.infinity@gmail.com.
